For the Smoker
As a small business (of two) we ship packages out once a week, please account for handling days when placing your order.
- In stock: 4-5 business days plus shipping time
- Out-of-stock: 3-4 weeks plus shipping time
- Made to Order: 3-6 week turnaround plus shipping time
Standard shipping will be USPS. Shipping time & cost are dependent upon weight & distance. When the product arrives, please check for damage before signing the waybill. If the products arrive damaged, please contact us immediately with images for insurance purposes. Product replacement can only be fulfilled by following this procedure.
If you need rush handling, require signature at delivery or want to send with another carrier, please reach out to us - we are always flexible.
Now shipping to Canada! Live outside of the US or Canada? Send us an email with your address and product request and we can send you a shipping quote firstname.lastname@example.org
Sending this as a gift? Let us know in the notes field at checkout and we can include a handwritten notecard - just let us know what you want it to say.
Returns + Exchanges
Sorry, we do not accept returns & exchanges unless the product has been damaged in shipping, in which case an insurance claim will need to be filed, see about Shipping Terms for details.
Since our products are all handmade, there will be variances, but everything does meet our standards. If for some reason you really need to return your item, you will be reasonsible for shipping costs.
About our Porcelain
Candy Relics’ clay body and glaze finishes are custom made and sourced from pure mineral deposits, so that no impurities can weaken the strength of a product. In the finishing process we fire every object to 2,300 Fahrenheit (1260 Celsius).
This high heat temperature in our porcelain clay body creates a shrinkage rate of about 20% allocating strength in form and preventing any bacteria that may form. In this customization process of our clay and glazes Candy Relics can ensure 100% that our objects produced are lead-free.
About our Rubber
Candy Relics hand mixes all rubber from primary colors, so variation in color and shades is to be expected. In this same respect, it is impossible for rubber colors to hit exact pantones but instead a proximity in color tones. Our rubber is non-toxic and food safe. We recommend hand washing all rubber dipped products to prolong the life of the product.