Terms & Conditions
MADE IN THE USA
Candy Relics is handmade in the USA and proud supporters of local small businesses, making it from the ground up.
Candy Relics requires a 100% down payment on all Wholesale orders. Introductory order, $500 minimum. Once payment is received, the clock on turnaround time begins. For payment options; please make checks payable to Candy Relics, for Paypal processing, which also includes paypal fees, please direct payment to CandyRelics@gmail.com and for cash , well thats easy, come on by our shop and have a coffee before your purchase.
Typical turnaround time for wholesale orders or out-of-stock items is 4-6 weeks. Shipping costs will be added to the invoice at 15% of the total order. Standard shipping will be UPS or FedEx ground. Shipping time & cost are dependent upon weight & distance. When the product arrives, please check for damage before signing the waybill. If the products arrive damaged, please contact us immediately with images for insurance purposes. Product replacement can only be fulfilled by following this procedure.
Sorry, we do not accept returns & exchanges unless the product has been damaged in shipping or is defective. For shipping damage information, see Shipping Terms. For warranty information, see Warranty section.
Candy Relics warranties our products for 1 year against defects in material and/or workmanship. Sorry, because of the fragile nature of ceramics, we are unable to warranty against breakage.
ABOUT OUR PORCELAIN
Candy Relics’ clay body and glaze finishes are custom made and sourced from pure mineral deposits, so that no impurities can weaken the strength of a product. In the finishing process Candy Relics will fire every object to 2,300 Fahrenheit (1260 Celsius). This high heat temperature in our porcelain clay body creates a shrinkage rate of about 20% allocating strength in form and preventing any bacteria that may form. In this customization process of our clay and glazes Candy Relics can ensure 100% that our objects produced are lead-free.
Candy Relics’ black porcelain slip and Gold Luster application are available for all Candy Relics’ products, please email with any inquires if your desired surface is not featured. firstname.lastname@example.org
ABOUT OUR RUBBER
Candy Relics hand mixes all rubber from primary colors, so variation in color and shades is to be expected. In this same respect, it is impossible for rubber colors to hit exact pantones but instead a proximity in color tones. Our rubber is non-toxic and food safe. We recommend hand washing all rubber dipped products to prolong the life of the product.